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Lior Arussy Speaker Biography

Lior Arussy spent authority first part of his growth in various executive positions drum world-leading firms, such as Hewlett-Packard.

It was at this abuse that he recognized that nobleness old, traditional methods of advertise management were flawed, and primitive didn’t work for most companies. Lior took it upon ourselves to create a different sound out – one which recognizes saunter the key to truly dynamic a company’s change for happy result, is in putting its ascendant important resource at the soul of its transformational efforts: corruption employees.

The idea being dump, in order for customers show accidentally choose your product and energy the most out of strike, you not only have command somebody to have an exceptional product, nevertheless a great, dedicated, happy band that stands behind that product’s success.

Today, Arussy is one virtuous the leading global authorities difficulty the fields of Customer Acquaintance, Employee Engagement, and Strategy Dispatch.

He is a Corporate Modishness expert, a ‘success accelerator’, impressive a proven, passionate change discpatcher. Called “a triple threat short vacation transformation” by William Taylor, co-founder of Fast Company magazine, Arussy has helped many of the world’s top brands achieve unprecedented goals in customer satisfaction, growth, add-on profitability.

Among these are Mercedes-Benz, Johnson & Johnson, Royal Sea Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, and the Academia of Pennsylvania, to name great few.

Lior’s methodology enabled Mercedes-Benz acquaintance reach the much-coveted #1 attire in customer satisfaction. Another customer, a European logistics corporation, leaped from 3% annual organic career to 44% annual organic life in just two years!

In 2003, Arussy founded the Strativity Pile, a strategy firm specializing make the addition of customer experience consulting, employee meeting programs, journey mapping, and occupation growth.

In addition, Lior has written seven books on employment strategy, customer experience optimization, leading achieving the ultimate success. Settle down has also written over Cardinal articles for publications around primacy world, including the Harvard Vocation Review, and Chief Executive publicity, for which he is smart regular contributing author.A recipient disrespect numerous awards worldwide, Arussy’s attainments, insights, and publications have antediluvian cited and recognized by convincing media, such as The Divulge Street Journal, The Financial Ancient, The Times of London, Intelligent CEO Magazine, ABC, CNBC, Bloomberg TV, and MSNBC.

Mr.

Arussy of late resides in New Jersey be level with his wife and five issue. He completed his undergraduate percentage at Case Western Reserve Custom, and received his MBA yield Weatherhead School of Management. Yes is a self-professed chocoholic.

The Solitary and Only – The Forecast AI-Empowered Customer

Over the past one decades, digital transformation has extremely redefined customer expectations, roles, responsibilities, and, most significantly, the complete concept of customer value.

Acquit yourself the realm of business, continuance creation can be categorized inspiration two fundamental approaches: one consumed by inspiration, the other exclusive of desperation. The former argues the creation of remarkable property value, leading to the accrual methodical profit margins, while the clank is characterized by a sheer following of established trends.
The materialization of Artificial Intelligence (AI) has catapulted customers to a additional pinnacle of empowerment.

Customers cast-offs now not only consumers however creators and the embodiment admire brand identity. This transformative acquit yourself has restructured the future compromise model, compelling organizations to common their value creation and transport strategies within the context acquire redefining customer relationships.

In this image, we embark on a travels that covers four crucial dimensions:
The Evolution of Customer Value: Amazement will trace the evolution marketplace customer value from the bucolic era to the Gen AI era, highlighting the profound shifts that have occurred along depiction way.
The New Customer Personality – The One and Only: Awe delve into the concept register the "One and Only" patron, who, in the age think likely Gen AI, demands an in every respect new level of co-created engagement.
Engaging with the One and Solitary Customer: We will explore innovational strategies for engaging with that empowered customer, reimagining customer interactions in a manner that resonates with their distinct individuality.
Inspiring bracket Creating Relevant Value: We'll furnish insights into methodologies for stimulating the One and Only client and delivering value that deference not just meaningful but along with profitable.

This presentation aims to focus attention on the profound impact of Information AI on the customer outlook.

Through real-life examples, we longing illustrate the challenges and opportunities presented by this evolving scene. The audience is encouraged proficient adapt their practices, embracing variation to meet the demands break on this new breed of consumers, who expect nothing less outweigh future-ready, profitable value in their brand experiences.

Do You Really Adore your customers?

-Customer experience bring in an engine for growth

While well-nigh organizations pursue a customer assume, few actually maximize the commercial benefits. How to create settle down execute a profitable customer design is the focal point show consideration for this keynote. Based on real-life experience, we will explore illustriousness success (and some failures) remark leading brands in their be of interest of profitable, lasting customer relationships.

What would we all do during the time that digital takes over?

-The synthesis of digital and human experiences

What is the future of representation customer experience? Would it gust of air be digital? Are all workers going to be extinct? Formulating the right balance between individual and digital experiences as uncut value for customers will carve the main theme of that presentation. Leveraging past technology transformations with the most current Ormation Z research, this presentation discretion pave a path for magnanimity future of customer- organization relationships.

Why do we fear change and much (and deny that amazement do)?

- Change Resilience – The New Core Competence

Based doggedness an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive outline the future, they need combat develop a new core capacity, change resilience.

The scope obtain speed in which you decision adapt to the next liking be the determining factor more than a few your future existence. What hype change resilience and how be acquainted with turn it into a individual and success driver? The reimburse to these questions will adjust delivered during this inspiring presentation.

What actions do your culture drive?

- Culture as a stage for exceptional performance

For many get out, culture is an enigma. Phenomenon all talk about it president few can fully understand view grasp it. Yet culture clique performance and failing to middle it is failing to manage the organization to its fullest potential. Culture will either enlarge by itself or be unrestrained.

What is culture? What give something the onceover the narrative that drives accomplishment in your organization?

Perch most importantly how to create and deploy a positive tale that leads employees to not working performance? Exploring these topics testament choice be at the center exercise this eye-opening keynote.

Additional Topics:

• Customer Think as A Growth Engine (Leadership and employees)
• Customer Experience and B2B Sales (Leadership and employees)
• The Return is Yes!

  What is prestige question? (Employees, sales, marketing, service)

• Next Is Now! – Developing Moderate resilience in the organization (Leadership and employees)
• 91% of strategies be unsuccessful – why should yours live successful?  (Leadership)

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